COVID-19/Coronavirus Precautions at Chandler Hall

No Visitors Policy in Effect

Please note Chandler Hall is following State and CDC precautions at this time. We will notify everyone when there are any changes to the No Visitors Policy.

Friends Nursing Home — No visitors

Manor Houses — No visitors 

Hicks Memory Support Residence — No visitors

Residences at Llenroc — No visitors 

Hospice Pavilion, Visiting Hours: 11 a.m to 7 p.m. — LIMIT of 2 VISITORS after PRESCREENING at the Main Building front entrance.


Updated June 4, 2020

Dear Chandler Hall Residents and Families,

I am writing to update you on our ongoing efforts in response to the COVID-19 pandemic. I am pleased to report that none of our residents now test positive for COVID-19. One resident who, as a precaution, had been in isolation in Friends Nursing Home since April 29 tested negative last week, and the staff celebrated with him on May 29 as he returned to his regular room.

We did learn that a staff member working on an as-needed basis, who had not worked since March 13, did test positive for COVID-19 on April 21 and again Monday, June 2. There is no risk for our community, though, since that person has not been on campus for more than two and a half months.

I want to thank all our dedicated staff members who have worked tirelessly since this crisis began to help keep our residents comfortable and safe. I want to assure you that the health of our residents and staff is our absolute highest priority, and we continue to take every possible precaution to prevent the spread of coronavirus within our community.

We have a good complement of highly trained staff on campus. And they are well-equipped with personal protective equipment to ensure that we can continue to meet the strict infection standards established by the CDC and state and county departments of health.

While we look forward to the day when we can open the campus to visitors, for the time being no visitors are allowed. However, virtual visits with residents are taking place. To schedule a virtual visit, please email Jennifer Welsh at

Since late March, our campus has been under a “hard closure,” which requires staff and other authorized individuals entering our campus to undergo health screenings. Additionally, we are ensuring all visitors wear appropriate masks and sanitize during their visits.

We are now accepting admissions for Short-Term Rehabilitation, Personal Care and Memory Care. Those seeking admission must test COVID-19 negative no more than five days before they set foot on campus. Newly admitted individuals will be quarantined for 14 days for the safety of all residents and staff.

As we continue to move forward together through this pandemic, I will, as always, do my best to keep you informed. If you have questions or concerns about Friends Nursing Home, please contact Emily Vassoler at 267-291-2239 or or for Hicks Memory Residence, contact Nora Alba at 267-291-2311 or

Dakia McMillian
Executive Director


Updated April 30, 2020

Dear Chandler Hall residents and families,

I am reaching out to provide you with an update on our efforts to respond to the COVID-19 pandemic and to share some news.

First, I want to thank everyone in our community for the trust, patience and kindness they have extended to one another in this unprecedented time. And I would especially like to thank all our dedicated staff members who have worked tirelessly since this began to help keep our residents comfortable and safe. I want to assure you that, now as ever, the health of our residents and staff is our absolute highest priority, and we are taking every possible precaution to limit the spread of coronavirus within our community.

Yet – while we have been more fortunate than most – we, just as other communities like ours, are feeling the impact of this virus.

Yesterday, we tragically lost one of our beloved skilled-nursing residents. We now believe that individual passed away due to complications associated with COVID-19, as their roommate tested positive for the virus yesterday evening. That individual has been relocated to our isolation area to ensure they continue to receive appropriate care, while limiting any potential exposure to others. We have reached out to the loved ones of those residents who have been directly affected, and we have offered our support in this difficult time.

Right now, we are not aware of any other confirmed cases among our residents; however, a staff member in our skilled-nursing unit tested positive yesterday. This person was last on our campus on April 24 and is currently home recovering.

As unwelcome and difficult as this news is for our residents, their families and our staff, it is, sadly, something for which we have prepared.

Because we know this is a fast-moving and unpredictable virus, we have prepared our team to respond to more cases, should they arise. We will continue to honor our promise of providing residents with the best possible care, and we continually educate our team and residents about the best ways to limit risk. We have been in close communication with Bucks County health officials, and we are monitoring for any changes in CDC, state and county guidelines.

Additionally, we will soon be rolling out comprehensive COVID-19 testing for all residents in our skilled nursing unit. Our team will be calling families about our plans for this effort in the near future. As you may know, Kendal and all of its affiliates have been advocating strongly for more testing over the past many weeks, and I will keep you up to date as we continue to push for testing to become available for all Chandler Hall residents.

In recent weeks, we have put in place significant measures to help ensure the safety of all our residents and staff. Since late March, our campus has been under a “hard closure,” which requires staff and other authorized individuals entering our campus to undergo health screenings. Additionally, we are ensuring any visitors – such as those visiting loved ones in our Hospice Pavilion – don appropriate masking and sanitize during their visit.

As we continue to move forward together through this event, I will, as always, do my best to keep you informed. If you have questions or concerns, please contact Emily Vassoler at 267-291-2239 or


Dakia McMillian
Executive Director


Updated April 13, 2020

We want to provide a brief update and to reinforce that all visitor restrictions are still in effect at this time. With 1,177 confirmed Covid-19 cases in Bucks County as of today, we have been very fortunate thus far to have only one staff member who worked in the personal care building and one staff member who worked in Friends Nursing Home test positive.

Chandler Hall has implemented the Universal Precautions, as directed by the CDC and Department of Health, to prevent the spread of coronavirus to residents. We remain focused on preventing the spread of the infection, and we are preparing our team to respond to more cases should they arise.

We are testing staff and residents proactively to make sure that any symptoms of COVID-19 are quickly identified. And we are working every day to be ready should the situation change.

We will endeavor to provide updates on a regular basis. We thank our everyday Heroes—the Chandler Hall staff who come to work every day to care for the individuals who call this their home.


Updated March 30, 2020

As we continue to address and balance our needs for hospice patients during this coronavirus crisis, please be aware that effective April 1, 2020, the Hospice Pavilion visiting policies will change. Please be advised that:

  • Visiting hours will be from 11 a.m. until 7 p.m. Any change in these hours must be authorized by manager on duty.
  • Upon admission, visiting hours will be explained to patients and families and the names of up to 3 permitted visitors will be requested. These names will be placed in a visitor log at the front desk and staff will verify that a visitor is in the log prior to screening. ONLY TWO VISITORS WILL BE PERMITTED IN THE BUILDING AT ONE TIME FOR EACH PATIENT.
  • Visitors will be asked to enter the main building for screening of temperature and completion of questionnaire. Only documented and authorized visitors will be permitted in.
  • Upon entry to the Hospice Pavilion, all visitors will be asked to use hand sanitizer and put on a mask during their visit.


Updated March 25, 2020

Dear Llenroc, Cottage and Loft Residents, Staff & Families,

Chandler Hall, a Kendal affiliate is blessed to be connected to and surrounded by the best expertise possible to guide us in the necessary proactive measures to keep our community safe and well with planning and preparation. After communication with the Bucks County Department of Health, The Kendal Corporation, Leading Age, and others, we have made the difficult decision to take extraordinary measures to undergo a hard closureof our community campus that will officially start at 9:00 am on Thursday, March 26th.

Why a Hard Closure? Kendal Corporation’s policy defines the necessity for a hard closure. If local, state, health departments identify community spread(within the county), the campus moves to an immediate and secure closure. The Bucks County Public Health has confirmed that Chandler Hall (and Bucks County Public Health) has community spread of COVID-19. The plan to make this hard closure at 9:00 a.m. on Thursday, March 26th is necessary due to COVID-19 threatening the safety of residents, employees, and visitors and/or community operations.

Please note: We do not have any active COVID-19 cases on campus as the writing of this letter.

What is a Hard Closure? There will be 100% screening of individuals entering Chandler Hall. Staff will continue to be screened in the Main Entrance and all others that are permitted access.

Fox Commons and Llenroc main doors will be locked, but you will still be able to exit in the event an emergency.

Please understand that not adhering to these guidelines puts the lives of you and your neighbors at risk. COVID-19 is extremely contagious and can be lethal, particularly for those in the age demographic Kendal serves. We care about each of you, and these measures will help mitigate the risk of community spread of COVID-19 on Chandler’s campus.

Effective 9:00 a.m. on Thursday, March 26th, the following measures will be in effect as noted:

  • Requirement of residents to remain in their Llenroc, Cottages and Lofts to preventively self- quarantine. That said, residents will still be permitted and encouraged to use the perimeter walking path and keep a safe space of 6 feet or more from others (social distancing). Pet owners can walk their dogs. A Chandler Hall staff member will be making wellness checks as we determine it is
  • Please alert families and friends that visits are no longer permitted on our campus, and you are not able to leave as a highly at-risk population. Staff by necessity must leave and return but it is with the highest of caution and education on infection control
  • Residents who choose to leave the campus and stay with family or friends will be asked not to return to Chandler Hall for the foreseeable future. We ask you to let the front desk know of your decision. Please provide us with your email and cell phone number so we can communicate with you while you are away from Chandler
  • Dining Arrangements – Chandler Hall will continue to offer a meal plan for lunch and dinner meals if you would like to sign up for meals during this time of need. Meal plans can be purchased with our accounting department at x2214. You may call Dining at Llenroc to request the meals at x2613 and the Chef will prepare your meal for the time you have specified for pick up. Times for meals are 11am-2pm and 4pm-6pm. Meals would need to be picked up at this time from the Llenroc kitchen. Due to ongoing changes in availability of food from stores and restaurants a meal plan can be made available weekly. We will not hold you to the monthly plan in agreement. The Dining Team is looking at additional grocery options for delivery and will update you with availability of items moving forward. If groceries are something you would be interested, please contact Matthew Schwartz at x2240 to discuss
  • How long will this continue? This will be evaluated ongoing in collaboration with the necessary authorities.
  • The Wellness Center remains available by appointment only.
  • All outpatient therapy services for independent living residents are reviewed on a case-by- case basis until further

Transportation services (for shopping/grocery trips) are suspended with this hard closure. Medical appointments will continue on an exceptional and extraordinary basis. Please consult with the Wellness Clinic for approval. For urgent or emergency health issues, residents are asked to contact the Wellness Center at 267-291-2330 on weekdays during their usual hours.

  • All Chandler Hall employees have been counseled on the importance of minimizing exposure and will have daily temperature checks and screening. Employees or other necessary visitors (i.e. medical personnel) who present with a temperature higher thank 99.6 degrees will not be permitted to
  • Residents mail will continue to be delivered. On Cottage doors, in Loft slots and in Llenroc foyer. We ask that residents NOT congregate outside of their cottage/apartments.
  • Residents are urged not to meet in proximity in or outside of homes. Not practicing social distancing at all times defeats our preventative steps. Maximize technology to stay in touch with your neighbors and families.
  • Newspapers will continue to be delivered as normal.
  • Deliveries – Outside delivery trucks may not drop things directly to Llenroc, Cottages and Lofts. Such packages/deliveries will be accepted on the Barclay Side and delivery coordinated. Please keep in mind the difficulty this poses for unnecessary orders at this

We would like to keep you updated by way of email (please provide us with your email address), hard copies and web page announcements. We encourage you to visit our website often (

As always, please reach out to Nora Alba, Director of Personal Care 267-291-2311, or Rose Nolan, Personal Care Administrative Assistant 267-291-2335 for any questions and concern we may not have addressed.

Calm Preparedness has been our theme. We want you to know we need each of you to walk alongside us as we prepare to keep you and others safe. We are incredibly thankful for your continued understanding, patience, and grace as we navigate these challenging times. We know this is an incredibly difficult thing to ask of you, but please understand these limits will greatly reduce the spread of this deadly virus.

Your safety, health, and well-being are our priority.

Nora Alba, Director of Personal Care


Updated March 24, 2020

Amidst the current events with COVID-19 and the new precautions set forth, Chandler Hall’s Life Enrichment team is doing its best to promote social distancing in small groups and with one-on-one activities. They are also distributing door-knob activity room-service request forms and filling the orders as they get them from residents.

Some of the items being provided for in-room, self-directed activities are crossword puzzles, word searches, sudoku puzzles, trivia, colored pencils, markers, adult coloring pages, riddles, reading materials and other various items. Also, on the door hangers, one-to-one visits and video chatting with family and friends are listed as a few other options.

Jennifer Welsh and her staff are working diligently to skype and facetime with as many family members of the residents in Phelps, Jordans, Hicks and Friends as they can each day. She has been scheduling calls approximately every 20-30 minutes with family members.


Updated March 16, 2020

Thank you for continuing to support the residents and patients of Chandler Hall. The update for today:

  • Visitations to personal care, skilled nursing and rehab are suspended.
  • Visiting by family members of patients in the Hospice Pavilion continues to limited to two people at a time.
  • The Newtown YMCA gym, pool and child care facilities are closed until further notice.
  • The Cafe’ will be closed effective at 2 p.m., Monday, March 16, until further notice.
  • Please continue to follow CDC, CMC, Federal and State guidelines for your personal health.
  • Take time to meditate and care for your inner being.


Updated March, 13, 2020

We are currently asking visitors in the Hospice Pavilion be limited to two people at a time, pending patient status. If you have questions regarding visitation in the Hospice Pavilion please call 267-291-2281. Chandler Hall’s Hospice team remains dedicated to your family and family members during this difficult period of time.


Updated March, 12, 2020

Personal Care Visitors

  • Please refrain from visiting until Tuesday, March 31, 2020.
  • If you must visit, please visit between 6 p.m. and 8 p.m.
  • All visitors must go to the Main Entrance for sign in and verification that they are symptom-free. Temperatures and screening will be done by a licensed staff member.
  • Facetime and Skype are available to all families with iPhones or Android smartphones. If you want assistance downloading or using these applications, please call Admissions at 267-291-2300.

New Admissions to Friends Nursing Home

Those admitted to Chandler Hall for Short-term Rehabilitation can expect a friendly and proactive short stay. As a provider of care to those older individuals, our goal is to keep everyone safe and healthy. No one at Chandler Hall has tested positive for COVID-19. In order to maintain the wellness of all residents, please keep in mind these guidelines:

  • Family members are welcome to come during the initial admission.
  • Pending medical status of the new admission, please plan on visiting between 6 p.m. and 8 p.m.
  • All visitors must go to the Main Entrance for sign in and verification that they are symptom-free. Temperatures and screening will be taken by a licensed staff member.
  • Facetime and Skype are available to all families with iPhones or Android smartphones. If you want assistance downloading or using these applications, please call Admissions at 267-291-2300.


Updated March, 11, 2020

We continue to monitor and adapt to the COVID-19 situation with an abundance of caution. Please be informed of the following procedures and precautions now in place.

  • We have no active or presumptive cases of the COVID-19 with staff or residents.
  • Our resident population is at risk for COVID-19 due to age and underlying conditions.

Therefore the following steps are precautions requested by Senior Management for families, friends and employees of Chandler Hall as per the CDC and CMS.

The measures are proactive.

Continued preventative measures will be provided as the CDC, CMS and the Senior Management Team are updated.

Health Center Procedures

  • No visitors, including family members, are permitted in Friends Nursing Home through March 31, 2020 or until further notice.
  • Hospice Pavilion visitors may visit and enter through the Hospice Pavilion entrance.
  • Families in all other care areas may visit if necessary between 8 a.m. and 8 p.m. and must complete a health screening at the Main Entrance desk prior to every visit.
  • We ask EVERYONE to postpone non-essential visits until after March 31, 2020, or until further notice.
  • We will provide an update of visitation policy prior to March 31, 2020.
  • Staff are cleaning per CMS and CDC standards.
  • All contracting work and vendors in the Health Center will be screened in accordance with recent recommendations from CMS and CDC.
  • Any unnecessary or non-essential appointments off campus will be coordinated with the resident’s attending physician.
  • Inter-generational activities with our Early Learning Center are cancelled until further notice.
  • Health Service Administrators are coordinating with internal resident volunteers to refrain from their normal and customary activities until further notice.
  • We have cancelled outside guests who are scheduled to perform or speak.

Independent Living Procedures

  • If you are experiencing any infectious illness symptoms (such as cough, runny nose, sore throat, fever, or difficulty breathing), contact the Personal Care Administrator at 267-716-3546.
  • Limit all non-essential visitors and ask they kindly delay their visit until further notice.
  • Limit your gatherings in large crowds outside the campus in the greater community.
  • Outside guests who are scheduled to perform or speak are postponed until further notice

Currently, there are no agency guidelines on restricting guests or visitors who have traveled within the U.S. where COVID-19 has confirmed cases. But, as always, use good judgment.

  • As a community, we continue to encourage and practice standard disease control by:
  • Hand washing for at least 20 seconds
  • Coughing/sneezing into your elbow
  • Disinfecting surfaces
  • Staying home if you are sick
  • Asking visitors to check in at the Main Building front desk and complete a Health Screening upon each visit.
  • Asking staff and residents to disclose prior and future travel outside of the country.

Our Emergency Preparedness Committee continues to meet on a regular basis. We are consulting with other government agencies and as always, we are committed to making informed decisions to ensure the safety of our residents and staff. Please remain calm, continue to be vigilant, and stay tuned for additional information. We thank you for understanding and support during this epidemic.